Terms of Service
Please read these terms carefully before using our website and services.
PT Gateway Prima Indonusa
Last Updated: January 19, 2026
1. Acceptance
By using www.gpindo.co.id and our services, you agree to these Terms. You must be 18+ and have legal authority to enter agreements.
2. Services
Core Services: Sea/air freight coordination, customs clearance support, Bea Cukai document coordination, land transport, warehousing support, and shipment status updates where applicable.
Credentials: Customs clearance is supported through PPJK-backed procedures and applicable Indonesian logistics association participation where relevant.
Scope: We act as a freight forwarding and logistics coordination agent through carrier, customs, trucking, warehousing, and overseas agency relationships, subject to each shipment case.
Limitations: Subject to capacity, regulations, weather, and force majeure.
3. Platform Use
Permitted: Quote requests, bookings, tracking, documentation access, team communication
Prohibited: Illegal activities, malicious code, unauthorized access, false information, harmful activities
Security: You're responsible for account confidentiality and reporting unauthorized use.
4. Quotes & Booking
Quotes: Online or email estimates are preliminary. Final pricing depends on confirmed route, cargo, carrier/vendor charges, taxes/duties, document scope, and written service confirmation. Validity is stated per quote.
Confirmation: Services require formal agreements with specific terms.
Changes/Cancellations: Written notice required. May incur fees.
5. Payment
Terms: Net 30 days unless agreed otherwise. Invoices in IDR/USD with applicable conversion rates.
Credit Terms: Various credit options available. Must be discussed and approved by sales team via phone or in-person meeting before service commencement.
Late Payment: Subject to interest, service suspension, collection costs.
Disputes: Must be raised within 30 days with documentation.
6. Liability
Standard: Professional care per freight forwarding standards, FIATA rules, Indonesian regulations.
Limitation: Except gross negligence/willful misconduct, liability capped at lesser of: actual loss, 10x service charges, or USD 50,000.
Exclusions: No liability for consequential damages, lost profits, uncontrollable delays, third-party acts, force majeure, or customer cargo misdeclaration under Bea Cukai Law and Indonesian Trade Law.
Insurance: Cargo insurance available and recommended.
7. Force Majeure
Natural disasters, war, terrorism, government actions, strikes, pandemics, cyber attacks may cause service suspension, delays, or additional costs.
8. Intellectual Property
All content owned by PT Gateway Prima Indonusa, protected by Indonesian/international IP laws. No unauthorized use permitted.
9. Compliance
Trade: You warrant shipments comply with export/import regulations, proper classification, no sanctions violations.
Customs: Accurate declarations required for Bea Cukai and international customs including descriptions, values, permits. Customer is solely responsible for cargo misdeclaration. We reserve no liability for misdeclaration consequences - all penalties, fines, and legal actions are governed by Bea Cukai Law and Indonesian Trade Law and remain customer's responsibility.
AML: We perform customer and shipment review steps where required by applicable law, sanctions rules, or internal risk checks.
10. Data Protection
Governed by Privacy Policy incorporating Indonesian PDP Law, GDPR, Bea Cukai requirements. You warrant proper data authorization.
11. Termination
30 days written notice or immediate for breach/insolvency. Outstanding invoices due, ongoing shipments completed.
12. Disputes
Law: Indonesian law, Jakarta courts.
Arbitration: For USD 100,000+ disputes, SIAC/ICC/UNCITRAL arbitration available.
Process: Negotiation, then mediation, then litigation/arbitration. 2-year claim limit.
13. Modifications
Terms may be updated for legal/business changes. 30 days notice via email/website before effective date.
14. Contact
Legal/Customer Service: agency@gpindo.co.id | +62 21-5596 0533
Hours: Monday-Friday, 8:00 AM - 5:00 PM WIB
Urgent Shipment Matters: Contact your assigned GPI operator or call the office number during business hours.
Address: Taman Palem Lestari Blok A-11 No. 3-B, Cengkareng, Jakarta Barat 11730, Indonesia
---
By using our services, you acknowledge reading and agreeing to these Terms.