Privacy Policy
Your privacy is important to us. This policy outlines how PT Gateway Prima Indonusa handles your personal information.
PT Gateway Prima Indonusa
Last Updated: January 19, 2026
1. Introduction
PT Gateway Prima Indonusa ("we", "us", "our") handles personal and shipment-related information when you use our website www.gpindo.co.id and freight forwarding services. We aim to follow Indonesia's Personal Data Protection Law No. 27 of 2022 and applicable trade/logistics requirements.
Contact: agency@gpindo.co.id | +62 21-5596 0533
Address: Taman Palem Lestari Blok A-11 No. 3-B, Cengkareng, Jakarta Barat 11730, Indonesia
2. Information We Collect
Personal Data:
- Contact details (name, company, email, phone, address)
- Shipment data (BL numbers, cargo details, origin/destination)
- Business documents (invoices, customs papers, permits)
- Account information (username, preferences, history)
- Technical data (IP address, browser, usage patterns)
Sources: Direct input, automatic collection, shipping partners, customs authorities, Bea Cukai.
3. How We Use Your Information
Legal Basis: Consent, contract performance, legal obligations, legitimate business interests.
Purposes:
- Freight forwarding and logistics services
- Customs clearance and Bea Cukai compliance
- Shipment tracking and documentation
- Quotes, invoicing, and customer support
- Legal compliance (AML, export controls, tax reporting)
- Marketing communications (with consent)
4. Information Sharing
Service Providers: Shipping lines, customs brokers, trucking companies, warehouses, IT providers
Authorities: Bea Cukai, customs, tax authorities, law enforcement, courts
Partners: Insurance providers, payment processors, agents
Legal Requirements: Indonesian law, international regulations, emergency situations
Third-party handling is governed by applicable service, legal, and confidentiality obligations where available.
5. International Transfers
Cross-border transfers protected by:
- Adequacy decisions for safe countries
- Standard contractual clauses
- Your explicit consent when required
- Compliance with Indonesian localization rules
6. Data Security
Protection Measures:
- Encryption in transit and at rest
- Access controls and authentication
- Security review and system updates where applicable
- Staff training and incident response
- Breach notification handled according to applicable legal requirements
7. Data Retention
- Active contracts: Duration + 7 years
- Financial records: 10 years (tax compliance)
- Customs/Bea Cukai documents: 5-10 years
- Marketing data: Until consent withdrawn
Data securely deleted after retention periods.
8. Cookies
Types: Essential (required), Analytics (performance), Functional (preferences), Marketing (with consent)
Control: Browser settings, preference center, opt-out tools
9. Your Rights
Data Subject Rights:
- Access, rectification, erasure, restriction
- Data portability and objection
- Withdraw consent anytime
Exercise Rights: Email agency@gpindo.co.id with ID verification
Response Time: handled based on request type and applicable legal requirements.
10. Children's Privacy
Our services are intended for business/logistics users. Report suspected misuse to agency@gpindo.co.id.
11. Marketing
Marketing only with consent. Unsubscribe via email links or contact us. Service communications continue as needed.
12. Policy Updates
Updates for legal/regulatory changes notified via email and website. Continued use equals acceptance.
13. Contact & Complaints
General: agency@gpindo.co.id | +62 21-5596 0533
Complaints: You may also contact relevant data protection or consumer authorities depending on your jurisdiction.
Response Times:
- Urgent: reviewed as soon as practicable
- Standard: handled based on request type
- Legal/regulatory: handled according to applicable requirements
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We are committed to responsible handling of personal and shipment-related information.