Get In Touch With Us
Send your route, cargo details, ready date, and document context. Our team will review the inquiry and suggest the next practical step.
Start a shipment inquiry
Share your origin, destination, cargo description, weight or volume, and ready date. The email button opens a template you can fill in before sending.
Request a quote by emailPrefer webmail? Copy an address:
24/7 customer service, including PPJK
Email the operations desk for shipment and PPJK customs clearance matters, any day and any hour.
Find the right team
For an existing shipment, include its booking or reference number.
Freight & Agency Inquiries
agency@gpindo.co.idRates, routing, overseas-agent coordination, and new freight inquiries.
Export-Import Operations
exim@gpindo.co.idShipment documents, operational coordination, and export-import follow-up.
General Company Inquiries
general@gpindo.comGeneral corporate questions and non-shipment correspondence.
Our Office
Taman Palem Lestari Blok A-11 No. 3-B, Cengkareng, Jakarta Barat 11730, Indonesia.
Office Hours
Monday - Friday: 08:30 - 17:00 (WIB)
Quote inquiries and the office line are answered during office hours. For urgent shipment or PPJK customs matters, email the 24/7 ops desk at exim@gpindo.co.id.
Forwarders and vendors are welcome here.
Have console space, trucking capacity, depot services, or agency support to offer? Send your rates and coverage: we review every serious proposal.
What to send
Your service, lanes or coverage, rate basis, and a contact person. Console offers, agency appointments, and capacity proposals all go to the same desk; no separate gatekeeping.
Propose cooperationOur data commitment
Your rates, customer names, and shipment data stay yours. Gateway Prima Indonusa uses this information only to review proposals and provide agreed shipment services, sharing only what is necessary with relevant service providers, agents, or authorities. We do not use partner information to poach your customers.