Frequently Asked Questions

Common import documents for Indonesia include a Bill of Lading (B/L) or Air Waybill (AWB), Commercial Invoice, Packing List, NIB, NPWP, and import permits or certificates where required by the commodity. Gateway Prima Indonusa reviews the document set case by case and helps coordinate missing requirements before submission.

Customs clearance timing depends on document completeness, HS code and LARTAS review, inspection channel, port activity, and customs response. With complete documents, many standard shipments can move within a few working days, but Gateway Prima Indonusa confirms the realistic timeline after reviewing the cargo and documents.

Gateway Prima Indonusa supports import and export shipments through major Indonesian ports and airports, with trucking and local coordination available by route review. For overseas movement, our team checks carrier and agency options based on the shipment lane, cargo type, and target schedule.

You can follow your shipment through your assigned handler, who provides milestone updates by email such as booking, departure, arrival, customs submission, release, and delivery where applicable.

A quote normally lists the agreed service scope, such as freight charges, local handling, customs coordination, trucking, documentation, and any route-specific charges that apply. Final inclusions depend on cargo details, Incoterms, route, and third-party charges confirmed before booking.

Yes. Gateway Prima Indonusa provides 24/7 customer service for shipment operations and PPJK customs clearance matters by email at exim@gpindo.co.id. The office line and quote inquiries are handled during office hours, Monday–Friday, 08:30–17:00 WIB.